Ecommerce Solutions | APP O2O OMO

APP

APP for loyal and VIP customers, while Website is for acquiring new traffic. In the long run, APP AoV is 1.2x of Website customers

O2O Business

Frontline Portal assists retail staff to easily acquire new members, while the APP manages loyal customers and CRM

OMO Enterprise

Includes Website, APP, CRM and Frontline Portal. Also, our OMO modules can integrate member and orders with POS and ERP

Features	APP	O2O	OMO
Brand.com Website	✔	✔	✔
iOS and Android APP	✔	✔	✔
APP exclusive products and promotions	✔	✔	✔
APP push (FREE)	Once/day	Once/day	Once/day
Segmented APP push	3 times/week	7 times/week	Unlimited
OSM admin panel	✔	✔	✔
Product upload/edit etc	✔	✔	✔
Dispatch orders, returns and exchange	✔	✔	✔
Promotion modules	✔	✔	✔
Multiple shipping methods	✔	✔	✔
Access right control	✔	✔	✔
Maintenance notice	✔	✔	✔
Financial report	✔	✔	✔
CS and customer black list	✔	✔	✔
Theme	✔	✔	✔
CMS design modules	✔	✔	✔
Customized page	✔	✔	✔
Hidden page	✔	✔	✔
Category page	✔	✔	✔
Blog and article page	✔	✔	✔
SEO	✔	✔	✔
Product management	✔	✔	✔
AI product description	Free trial	Free trial	Free trial
No. of products	30,000	30,000	Unlimited
Category (up to 4 layers)	✔	✔	✔
Product SEO	✔	✔	✔
Product image label	✔	✔	✔
Product tagging	✔	✔	✔
Use points + money to buy products	✔	✔	✔
Product returns setting	✔	✔	✔
Batch upload products via Excel/API	✔	✔	✔
Various product display orders	✔	✔	✔
Inventory control, stock alert etc	✔	✔	✔
Hidden product	✔	✔	✔
Order management	✔	✔	✔
Order enquiry and handling	✔	✔	✔
Batch order handling	✔	✔	✔
Order dispatch notice	✔	✔	✔
Returns management	✔	✔	✔
Product dispatch alert (SMS/Email/APP push)	✔	✔	✔
Comments and ratings	✔	✔	✔
2-step authentication	✔	✔	✔
Designated delivery date	✔	✔	✔
Payment and logistics	✔	✔	✔
Credit cards (Visa/MC/AMEX/Union Pay)	✔	✔	✔
Remember credit card	✔	✔	✔
Specific credit card offers	✔	✔	✔
Payme	✔	✔	✔
Alipay HK	✔	✔	✔
WeChat Pay	✔	✔	✔
BoC Pay	✔	✔	✔
Credit card installment	✔	✔	✔
Offline payment	✔	✔	✔
Integration with SF Express	✔	✔	✔
Integration with Circle-K	✔	✔	✔
Integration with 7-11	✔	✔	✔
3-tier shipment (ambient/chill/frozen)	✔	✔	✔
WMS	Add-on	Add-on	Add-on
Promotion rules	✔	✔	✔
Buy X quantity (% or fixed amount discount)	✔	✔	✔
Spent $X (% or fixed amount discount)	✔	✔	✔
Bundle discount (A + B + C)	✔	✔	✔
Gift with purchase	✔	✔	✔
Each N-th (fixed price, % or fixed amount discount)	✔	✔	✔
Limit purchase quantity	✔	✔	✔
Cart rules	✔	✔	✔
Coupons	✔	✔	✔
Direct apply to e-wallet or input code	✔	✔	✔
Fixed amount, % discount or gift	✔	✔	✔
Apply to selected products (or exclude)	✔	✔	✔
Fixed or relative expiry dates	✔	✔	✔
Multiple channels (APP/Web/Store)	✔	✔	✔
Free shipping coupon	✔	✔	✔
e-Coupon	Add-on	Add-on	Add-on
Loyalty points	✔	✔	✔
Different member-tier different points	✔	✔	✔
Points campaign (can exclude specific products)	✔	✔	✔
Store-only campaigns	-	✔	✔
Multiple expiry date settings	✔	✔	✔
Use points during checkout	✔	✔	✔
Points redeem coupon	✔	✔	✔
Points redeem gift	✔	✔	✔
Integration with ads	✔	✔	✔
Google Analytics, GA4	✔	✔	✔
Integration with FB Ads, Google Ads, etc	✔	✔	✔
Product feed	✔	✔	✔
Behaviour API	Add-on	Add-on	Add-on
Deeplink (APP)	✔	✔	✔
Facebook CAPI, Google Enhanced Conversion	✔	✔	✔
Reports	✔	✔	✔
Product analysis report	✔	✔	✔
Add to wishlist report	✔	✔	✔
Top 100 products	✔	✔	✔
Daily order report	✔	✔	✔
Order dispatch report	✔	✔	✔
Shipping methods report	✔	✔	✔
Points usage report	✔	✔	✔
Coupons usage report	✔	✔	✔
APP download report	✔	✔	✔
SMS and eDM report	✔	✔	✔
Store related report	-	✔	✔
OMO CDMP reports	-	-	Add-on
Dashboard and trends	✔	✔	✔
AI analytics	✔	✔	✔
Cross-border	✔	✔	✔
Mobile registration (20+ countries)	✔	✔	✔
Multiple languages	✔	✔	✔
Multiple currencies	✔	✔	✔
Cross-border logistics support	✔	✔	✔
SearchGPT	Add-on	Add-on	Add-on

Member Features	APP	O2O	OMO
Member management	✔	✔	✔
No. of members	100,000	Unlimited	Unlimited
Register with mobile phones	✔	✔	✔
Member enquiry and export	✔	✔	✔
Profile edit	✔	✔	✔
Integration with offline members (SSO)	✔	✔	✔
Notification preference edit	✔	✔	✔
Customer black list	✔	✔	✔
VIP price	✔	✔	✔
Membership setting	✔	✔	✔
No. of membership tiers	5	5	10
Customized level name and card	✔	✔	✔
Membership rights	✔	✔	✔
Member spending count as tier-calculation	Online	Online	Online + offline
Import members	✔	✔	✔
Member privileges (points, coupons)	✔	✔	✔
Birthday offer	✔	✔	✔
Registration offer	✔	✔	✔
Renewal offer	✔	✔	✔
APP download offer	✔	✔	✔
Member segmentation	✔	✔	✔
NAPL model	✔	✔	✔
Multiple segmentation conditions	Online	Online	Online + offline
"And", "or", "exclude" rules	✔	✔	✔
Export list (for SMS/FB)	✔	✔	✔
Notification center	✔	✔	✔
Personalized marketing promotion	Add-on	Add-on	Add-on
Automated messages (SMS/Email/APP push)	Add-on	Add-on	Add-on
AI segmentation (DCIU)	Add-on	Add-on	Add-on
AI marketing content generation	Add-on	Add-on	Add-on
Member report	✔	✔	✔
Advanced CDMP reports	Add-on	Add-on	Add-on

OMO Features	APP	O2O	OMO
Retail shop management	-	✔	✔
No. of shops	-	20	Unlimited
Shop profile edit	-	✔	✔
Retail staff management	-	✔	✔
Referrer (for retail staff)	-	✔	✔
Referrer settings	-	✔	✔
Referrer reports	-	✔	✔
OMO reports	-	✔	✔
Facebook offline conversions	-	-	✔
Frontline Portal (for retail staff)	-	✔	✔
No. of license	-	Add-on	Add-on
Add members	-	✔	✔
Tag members	-	✔	✔
Award points	-	✔	✔
Send/redeem coupons	-	✔	✔
Daily report	-	✔	✔
Store pickup	-	✔	✔
Connect with WhatsApp	-	✔	✔
Referrer scheme	-	✔	✔
ETL data integration	-	-	✔
Membership data (daily)	-	-	✔
Offline orders (daily)	-	-	✔
Member data cleansing (one off)	-	-	✔
Historical offline orders migration (one off)	-	-	✔

Supporting Features	APP	O2O	OMO
System maintenance	✔	✔	✔
Unlimited storage and bandwidth	✔	✔	✔
Amazon AWS and Google GCP cloud	✔	✔	✔
SSL	✔	✔	✔
SOC2 certificate	✔	✔	✔
Penetration test	✔	✔	✔
24/7 monitoring	✔	✔	✔
API	✔	✔	✔
OSM API	✔	✔	✔
Member API	Add-on	Add-on	✔
POS API	-	Add-on	✔
Professional AM/TP team	✔	✔	✔
TVP funding application	✔	✔	✔
Customization project	Add-on	Add-on	Add-on
91APP Care (one off)	Add-on	Add-on	Add-on
91APP TP service	Add-on	Add-on	Add-on