COMMERCE X MARKETING CLOUD

D2C ecommerce
less friction, more conversion

Ecommerce Cloud, Marketing Cloud, OMO Cloud

eShop + APP
boost omni-channels sales

eShop + APP with advanced customization

One backend to control Website, iOS APP and Android APP functions and UI
Besides physical goods, can also support virtual products, e-cash coupons, etc

Scale your online business

Batch product upload, return management system, batch order fulfilment, etc
Dashboard with real-time sales data, attribution models, to quickly grasp the key growth factors

Inventory control

Real-time inventory sync with online and offline stores, enhance operation efficiency across all channels

Multiple promotion mechanism

Discount campaigns, loyalty points, online and offline coupons, VIP member price, etc
In-APP live, KOL/KOC pages, member get member promotions, etc

Streamline customer experience

Product auto-tagging, brand pages, multiple-layer categories, etc
AI (powered by jooii) product description and marketing content generation

Sell anytime, anywhere

Localized language, currency and store front
Cross border shipment to over 100 countries

First-party data x
CRM integration

AI purchase intention with personalization

Member segmentation based on product view, search, AI purchase intention, etc
Schedule automatic messages to engage with targeted customers

Omni-channel member management

Through member segmentation report, attribution models, etc to gain in-depth member behavior analysis

Integrate online/store data to build CRM

Build first-party member CRM by connecting online and offline member behavior, sales record, etc

Connect brand data with ad platforms

First-party member data integrate with digital ad platforms, increase conversion rate
Server-side integration with Facebook CAPI, Google enhanced conversion

Diverse membership tier setting

Flexible membership tier setting with rewards such as coupons, birthday gifts, etc to increase member loyalty

Bring in new traffic via CDMP

Map first and third-party data (CDMP), improve traffic and ROAS on Google and Facebook

Online merge offline (OMO)
retail strategy

Encourage omni-channel sales

Encourage store pickup by distributing gift vouchers and store-only coupons to customers
Retail staff can send online coupons, free shipping code, and help customers add products to cart

Digital linkage between staff/customers

By scanning retail staff QR code, customers can register and download brand APP within seconds

Monitor OMO contribution from store

Retail staff can "bind" customers' online actions (e.g. purchase) for commission calculation
OMO reports enable decision makers to have a comprehensive view of store performance

Upgrade service level

Exclusive "Frontline" portal (mini CRM) can enable retail staff to check customers shopping behavior

Growth engine

Integration

Integrate online and store data to build brand assets

Operation efficiency

Single admin panel to operate website, APP and CRM

Extensibility

Connect to MarTech platform and other systems (e.g. WMS)

Enterprise level infrastructure

Limitless bandwidth

SLA 99.8%, 24/7 monitoring, data backup, disaster recovery plan

SOC 2 certification

SOC 2 compliance, private data encryption, stress test simulation, DDoS attack prevention, etc

Enterprise cloud computing

Leverage Amazon AWS cloud and Google GCP cloud for data storage, can handle data transfer effectively

TESTIMONIAL

Why brands choose 91APP?

Since switching to 91APP, online sales has skyrocketed by 4 times, with 70% of all orders coming from APP. We look forward to reaching new heights in the coming years.

Sa Sa Hong Kong

We believe we are the first company in the seafood industry to offer shopping through an APP. Currently, online orders account for over 10% of our total revenue.

Premier Food

With 91APP, we were able to integrate customer purchasing habits with retail data analysis, allowing us to offer personalized promotions to improve customer experience.

ecHome

BUILT FOR CONVERSION

Unlock new revenue potential without overhead

70%

online orders

from APP

13%

online orders driven

by retail staff

4.9%

AI member

segment CVR

OMO member

purchase value